customer service

Meg on Marketing: What’s Your Handicap?

Meg on Marketing: What’s Your Handicap?

Golf is a game that people either love or hate. A lot of money is spent by players at every level trying to improve their game. A serious golfer will use any tool, gimmick or gadget to enhance his swing or improve his distance. Most of these tools actually work to give the golfer an […]

Meg on Marketing: Cranky Customers

Meg on Marketing: Cranky Customers

How many times have we heard the most famous phrase in business “The customer is always right”? Knowing it is one thing, but believing it is much more difficult when the customer is (dare I say it?) is actually wrong. Recently, I had an unhappy customer that tested my beliefs. Fortunately this doesn’t happen often, […]